Terms of Service & Privacy Policy

1. Introduction

These Terms of Service and Privacy Policy (the "Terms") govern the access to and use of the EventPlanna Website (www.eventplanna.com) (the "Platform"), a technology-driven SaaS solution designed to facilitate event planning, vendor management, and marketplace connectivity between event professionals, clients, and service providers. These Terms constitute a legally binding agreement between the User and Eventplanna Limited ("Company").

By accessing/using the Platform, the User agrees to be bound by these Terms. Where the User does not agree with these Terms, the User must immediately discontinue the use of the Platform.

2. Definitions

For the purposes of these Terms, the following definitions shall mean:

• "Account" means a registered profile created by a User to access the Platform;
• "Client" means any individual or entity that engages event planning services, books Vendors or utilises the Platform for the purpose of organizing or hosting an event, whether directly or through an Event Planner;
• "Company" means Eventplanna Limited;
• "Content" means all data, information, text, graphics, listings, event details, communications and other materials uploaded, submitted, or generated on the Platform;
• "Platform" means the SaaS-based event management and marketplace system operated by the Company;
• "Services" means all software tools, features, functionalities, and marketplace services made available through the Platform;
• "User" means any individual or entity that accesses or uses the Platform, including event planners, event management firms, vendors, and clients; and
• "Vendor" means any service provider offering event-related services through the Platform.

3. Nature of the Platform

The Platform provides a digital infrastructure for the events industry, including tools for event planning, scheduling, budgeting, guest management, vendor sourcing and coordination, contract management, workflow automation, and client collaboration. The Platform further operates as a marketplace connecting Users across Nigeria and other African jurisdictions. The Company operates solely as a technology provider and does not provide event services. All service engagements facilitated through the Platform are entered into directly between Users.

4. Eligibility

Usage of the Platform is limited to persons who are at the minimum, eighteen years of age and are not impeded in any capacity from entering into legally binding agreements. Where a User accesses the Platform on behalf of an entity, such User represents that it has the authority to bind that entity to these Terms. The User undertakes that all information provided shall be accurate, complete and up to date.

5. User Accounts

Access to all features of the Platform requires the creation of an Account. The User is responsible for maintaining the confidentiality of login credentials and for all activities conducted through the Account. The User shall promptly notify the Company of any unauthorized access or security breach. The Company reserves the right to suspend or terminate any Account where inaccurate information is provided, or where there is a breach of these Terms.

6. SaaS Licence Grant

Subject to compliance with these Terms, the Company grants the User a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for its intended purposes. This licence does not confer any ownership rights in the Platform. The User shall not copy, modify, distribute, sell, lease, reverse-engineer, decompile, or otherwise attempt to derive the source code of the Platform, nor use the Platform to develop competing services.

7. Marketplace Function and Relationship

The Platform facilitates interactions and transactions between Users.

THE COMPANY IS NOT A PARTY TO ANY CONTRACT ENTERED INTO BETWEEN USERS AND DOES NOT CONTROL OR GUARANTEE THE QUALITY, LEGALITY, OR PERFORMANCE OF SERVICES PROVIDED BY VENDORS.

All contractual relationships, pricing decisions and service obligations are solely between the relevant Users. The Company shall not be liable for disputes, cancellations, or failures arising from such relationships.

8. Vendor Obligations

Vendors shall ensure that all information provided on the Platform is accurate and not misleading. Vendors are responsible for honoring confirmed bookings, delivering services in a professional manner, and complying with all applicable laws and regulatory requirements. The Company reserves the right to suspend or remove Vendor listings that breach these Terms.

9. Payments and Financial Transactions

The Platform may facilitate payments between Users through integration with third-party payment service providers. The Company does not operate as a bank or financial institution and does not hold funds on behalf of Users unless expressly stated. Payment processing is subject to the terms of the relevant third-party providers. Users are responsible for all applicable taxes, transaction charges, and financial obligations arising from their use of the Platform.

10. Pricing Model

Access to Services on the Platform is subject to credit-based pricing. All fees shall be as specified on the Platform and are non-refundable unless otherwise stated. The Company reserves the right to modify its pricing structure upon reasonable notice. Continued use of the Platform constitutes acceptance of such changes.

11. Artificial Intelligence and Automated Features

The Platform may incorporate artificial intelligence and data-driven functionalities, including automated vendor matching, workflow automation, budget optimization, and predictive analytics. Such outputs are provided for information purposes only and do not constitute professional advice. The User remains solely responsible for decisions made based on such outputs.

12. Acceptable Use

The User shall use the Platform only for lawful purposes and in accordance with these Terms. The User shall not engage in fraudulent activity, upload malicious content, interfere with system integrity, misrepresent services, circumvent fees or attempt unauthorized access to the Platform. The Company reserves the right to take appropriate actions in response to such violations.

13. Intellectual Property

All intellectual property rights in the Platform including software, design, algorithms, databases and branding, are owned by the Company. The User retains ownership of its Content but grants the Company a worldwide, non-exclusive, royalty-free license to use such Content for the purpose of operating, improving and promoting the Platform.

14. Privacy Policy and Data Protection

The Company collects and processes personal data in connection with the provision of the Services. Such data may include registration details, contact information, business information, event data, communications, transaction records, device information, and usage analytics. The Company processes such data for several purposes including account administration, service delivery, payment facilitation, customer support, product improvement, etc.

Personal data may be shared with third-party service providers, including payment processors, cloud hosting providers and analytics services, strictly for purposes necessary to operate the Platform. The Company implements appropriate technical and organizational measures to safeguard personal data and retains such data after usage for a period of six years.

The User is responsible for ensuring that any personal data uploaded to the Platform has been obtained and processed in accordance with the Nigerian Data Protection Act 2023 or as may be amended from time to time. The User shall obtain all necessary consents from Clients, Vendors, or other data subjects prior to uploading such data. Data subjects may request access, correction, or deletion of their personal data by contacting the Company.

15. Service Availability

The Platform is provided on an "as available" and "as is" basis. The Company does not guarantee uninterrupted or error-free operation and may suspend or modify the Platform for maintenance or operational purposes without prior notice.

16. Disclaimers

The Platform and Services are provided on an "as is" basis and "as available" basis. The Company makes no representation or warranties regarding the reliability, accuracy, completeness or suitability of the Platform or any services provided by Users or Vendors.

17. Limitation of Liability

To the fullest extent permitted under the Laws of the Federal Republic of Nigeria, the Company shall not be liable for indirect, incidental or consequential damages, including loss of profit, data loss, service failures, or disputes between Users. The Company's total liability shall not exceed the fees paid by the User within the six (6) months preceding the claim.

18. Indemnification

The User agrees to indemnify and hold harmless the Company, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from the User's use of the Platform, breach of these Terms, or violation of applicable laws.

19. Termination

The Company may suspend or terminate access to the Platform where the User breaches these Terms, engages in fraudulent conduct, or where termination is required for legal or operational reasons. Upon termination, all rights granted to the User shall cease.

20. Governing Laws

These Terms shall be construed in accordance with the laws of the Federal Republic of Nigeria.

21. Dispute Resolution

Any dispute arising out of or in connection with these Terms shall be resolved through good faith negotiation. Where such negotiations fail, the dispute shall be referred to arbitration proceedings in accordance with the Arbitration and Mediation Act, 2023. The seat of arbitration shall be Lagos State, Nigeria and the Tribunal shall consist of a single Arbitrator who shall be appointed by the Lagos State High Court. The language of the Arbitration shall be English Language. The proceedings may be conducted virtually where appropriate. The Arbitral award shall be final and binding on the Parties.

22. Force Majeure

The Company shall not be liable for any failure or delay in performance resulting from events outside its reasonable control, including but not limited to act of God, internet outage.

23. Assignment

The User may not assign or transfer any right or obligation under these Terms without the express written consent of the Company. The Company may assign its rights and obligations without restriction.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

25. Amendments

The Company reserves the right to amend these Terms at any time. Updated Terms shall be published on the Platform, and continued use shall constitute acceptance of such amendment.

26. Contact Information

• Company's Name: Eventplanna Limited
• Address: 86 fmbn/fha Absi estate, Kuje, Abuja, Nigeria
• Email: legal@eventplanna.com